Roku is a media streaming device which is very popular. If you’re a regular user of Roku streaming stick, then you must have come across a purple screen, at some point in time, with an error “HDCP Unauthorized. Content Disabled” being displayed on your Roku. To fix this issue, follow the following steps. The issue usually occurs in Roku streaming stick, but the solution which we have described is generic & works for everyone.
HDCP is the standard for movies & tv series which is required to prevent the copy of audio or video with the help of an HDMI cable. So the error is displayed when it detects that your TV doesn’t support content protection technology. As a result, you may see the error on a purple screen. The usual culprit is a faulty HDMI cable.
The Crux Of The Problem
If a purple screen appears on your screen displaying the error “HDCP Unauthorized. Content Disabled”, it is usually caused due to the following reasons:
- Loose HDMI connector
- A problematic HDMI cable.
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To fix this issue, follow the following steps:
- Unplug the HDMI cable (on the Roku as well as your TV).
- Switch off and unplug the Roku and TV for about 30 seconds.
- Now, reconnect the HDMI cableto your Roku and TV. Make sure that you push them in firmly.
- Plug in and power up the Roku and TV.
- Try the app again.
If the problem persists, try a different HDMI cable, in order to ensure that the cable you are using is not defective. If it is actually defective, swap the cable with a new one.